NE Franklin News

The City of Columbus has announced the introduction of Next Generation 911 technologies aimed at enhancing safety for locals. These technologies, featuring video-sharing and AI-driven text translation, are designed to improve emergency responses and broaden access to 911 services in Columbus.

Among the new capabilities is the Text-2-911 Translation tool. This tool allows residents to text emergencies to 911 in their native language. It automatically detects the language used in incoming texts and translates them into 55 languages. Responses from 911 Call Takers, originally in English, are sent back to residents in their language. However, the feature's availability may vary depending on the caller’s mobile carrier, with some carriers only supporting Latin-based languages. Additionally, the 911 Center will continue its use of the Language Line translation service for verbal communications.

Another new feature is Video to 911, which enables 911 Call Takers to send a link to a caller's phone, providing access to their camera for live video of the emergency. This live footage can offer crucial context to first responders. To ensure privacy, once the call ends, access to the device is terminated and the link cannot be reused.

Mayor Andrew J. Ginther commented, “No one should be unable to call for help when they need it most. These inclusive technologies will help make our city even safer and stronger through more equitable access to emergency services.”

Additionally, Ken Coontz, the Division of Support Services Administrator, emphasized the importance of communication in emergencies: “In an emergency situation, it is absolutely critical to remove communication barriers, because seconds count in these situations. This is invaluable for interacting with non-English speakers; people with disabilities, hearing or speech impairments; as well as those who may be unable to communicate verbally due to background noise or safety considerations.”